Practical questions before booking transport
Preparing a shipment involves describing the cargo, its required conditions and documentation. These answers address practical points to consider before contacting Lass Pharma.
Questions we hear most often.
Can't find your question? Call us — we answer 24 hours a day.
What is GDP and why does it matter?
Good Distribution Practice is a set of guidelines that keeps medicines stored, transported and handled under suitable conditions, so their quality is protected along the supply chain. Lass Pharma operates as a GDP-certified carrier.
Which temperature ranges can you maintain?
Ambient-controlled, refrigerated (+2 °C to +8 °C) and frozen. Every vehicle has real-time monitoring that records the temperature for the whole journey.
Which countries do you serve?
The European Union and selected destinations beyond it. Our main routes cover Western, Northern and Southern Europe and the UK, and we handle the customs and regulatory paperwork for cross-border shipments.
What happens if the temperature deviates?
The monitoring system raises an immediate alert. We follow documented contingency plans such as backup cooling and alternative routing, and every deviation is recorded, investigated and reported.
Is my cargo insured?
Yes. All shipments are covered by carrier's liability insurance, and additional cover for high-value products is available. Insurance documents can be provided on request.
Do you carry clinical trial materials or controlled substances?
Yes. We transport Investigational Medicinal Products and can accommodate specific handling requirements. Controlled substances receive additional security and documentation under national and EU rules — contact us to discuss your needs.
Which details are needed to begin organising transport?
Provide the route, cargo type and required temperature range in relation to the specific transport you are planning. Lass Pharma confirms the vehicle, timing and documents, with order handling available 24/7. The vehicle is assigned and prepared according to the temperature requirements. If your enquiry concerns different shipments, present the details of each separately.
Which records are provided at delivery?
Temperature records and deviation reports are handed over at delivery for the quality team. Temperature and GPS position are recorded throughout the journey from collection to delivery, and the customer's quality team can access the full record. The documented chain of custody begins at the customer's collection point. You can raise questions about these materials when discussing the order.
Do smaller shipments follow different procedures?
The procedures apply regardless of shipment size, from a carton of samples to a full load of medicines. They include documented handling, with a chain of custody beginning at the customer's collection point. Personnel receive regular GDP training in handling pharmaceutical products. Describe the actual cargo and its requirements in your enquiry, including when you are sending a small shipment.
Do you transport laboratory samples and diagnostic equipment?
Yes, the service covers laboratory samples, diagnostic equipment, other medical devices and healthcare supplies. Handling is adapted to the sensitive nature of the cargo. When preparing an enquiry for this transport, state the product type, route and required temperature range. This description connects the conversation to the particular shipment rather than leaving it as a general question about transport for the medical sector.
Ask about a shipment
Call or write to us — we answer 24 hours a day. Tell us the route, cargo type and required temperature range.
Talk to us directly
Send an e-mail or a WhatsApp message, or call the person you want to talk to.
- Waldemar LaskowskiCEO & Founderw.laskowski@lw-logistics.comWhatsApp+48 723 349 190
- Łukasz PawlakFleet Managerl.pawlak@lw-logistics.comWhatsApp+48 730 349 191
- Natalia WiktorDispatchn.wiktor@lw-logistics.comWhatsApp+48 536 592 389
- Tomasz KowalDispatcht.kowal@lw-logistics.comWhatsApp+48 579 369 141
- Izabela GraśHR & Administration+48 530 552 632
- Karolina JarnutOfficek.jarnut@lw-logistics.com